Shipping policy

At Juliana Dream, we are committed to delivering every order with care, efficiency, and transparency. Each product is carefully quality-checked and securely packed before dispatch to ensure it reaches you in excellent condition.

We also keep you informed throughout the shipping journey and are always available to assist with any concerns.

Order Processing & Dispatch

• All orders are typically processed within 1–3 working days after order confirmation.
• Orders are dispatched once the product has passed our quality checks and packaging process.
• During peak periods, sales, or unforeseen circumstances, dispatch timelines may be extended slightly.

Estimated Delivery Timelines

• Most orders are delivered within 4–7 business days after dispatch.
• Delivery timelines may vary depending on your location, courier network availability, weather conditions, or other operational factors.
• If a product is temporarily unavailable or restocking, delivery may take up to 10 business days.

Order Tracking

• Once your order is dispatched, you will receive your tracking details via WhatsApp, SMS, or email, subject to availability.
• Tracking details will include the AWB number or shipment link to monitor your order status.

Serviceable Locations

• We currently ship to all locations serviceable by our courier partners, including Delhivery.
• If your area is not serviceable at the time of dispatch, our team will contact you regarding alternate solutions or order cancellation.

Delivery Attempts

• Our courier partners may attempt delivery up to three times.
• If the delivery remains unsuccessful due to customer unavailability, incorrect address, or refusal to accept the package, the shipment may be returned to us.
• In such cases, Juliana Dream reserves the right to cancel the order or charge re-shipping fees for re-dispatch.

Address Accuracy

• Customers are responsible for providing a complete and accurate shipping address, including full address details, PIN code, and active mobile number.
• Juliana Dream shall not be liable for delays or failed deliveries caused by incomplete or incorrect shipping information.

Shipping Charges

• No postage, handling, or conveyance charges are applicable on eligible prepaid orders unless stated otherwise at checkout.
• Cash on Delivery (COD) orders may attract a nominal shipping or convenience fee, which will be clearly displayed during checkout.
• Any promotional free shipping offers shall be subject to campaign terms and may be withdrawn without prior notice.

Delays Beyond Control

• While we make every effort to deliver within the estimated timeline, delays caused by natural events, transport disruptions, strikes, regulatory restrictions, or courier network issues may occur.
• Juliana Dream shall not be held liable for delays arising from circumstances beyond reasonable control.

Missing, Lost, or Damaged Shipments

• If a shipment is officially marked as lost in transit by the courier partner, we will arrange a replacement or suitable resolution, subject to verification.
• If the package appears damaged at the time of delivery, please refuse acceptance where possible or contact us immediately with clear photos.
• If your order is marked as delivered but not received, you must notify us within 24 hours of the delivery update for investigation. Claims raised after this period may not be eligible for resolution.

Delivery Completion

• Orders marked as delivered by the courier partner shall be considered fulfilled, subject to timely dispute reporting as mentioned above.
• Any concerns after delivery should be reported promptly for assistance.

Need Assistance?

Support Email: julianadream95@gmail.com

Contact: +91 9167694956 (Mon – Sat, 10:00 AM – 7:00 PM)

Store Address: 2nd Floor, 201, Shantivijay CHS, Shraddhanand Road, Vile Parle East, Mumbai, Maharashtra, India – 400057